Our thoughts on all things electronic case management.
Born in Los Angeles, California to Dutch Indonesian parents who moved our family back to The Netherlands when I was eight, I spent several years after high school kind of directionless. I started school in Los Angeles County, but, speaking no Dutch at the time, was made to repeat a grade when we moved to The Netherlands. That put me a year behind my peers. I was unfocused, unmotivated, and done with high school, I was positive I was never setting foot in a school again.
Nowhere is the case for electronic case management to be better made than in health and human services. Even in a thriving economy, disadvantaged populations exist and are the most in need. As the economy shrinks in times of crises and unemployment increases, the need for health and human case management services increases. So does the need to document client information and circumstances to ensure clients’ needs are met.
In California, TCM, a Medicaid benefit program, is administered by the California Department of Health Care Services (DHCS). The TCM program started in 1995 after the Medi-Cal Administrative Claiming Program split in two: TCM and Medi-Cal Administrative Activities (MAA).