Our thoughts on all things electronic case management.
Nowhere is the case for electronic case management to be better made than in health and human services. Even in a thriving economy, disadvantaged populations exist and are the most in need. As the economy shrinks in times of crises and unemployment increases, the need for health and human case management services increases. So does the need to document client information and circumstances to ensure clients’ needs are met.
In California, TCM, a Medicaid benefit program, is administered by the California Department of Health Care Services (DHCS). The TCM program started in 1995 after the Medi-Cal Administrative Claiming Program split in two: TCM and Medi-Cal Administrative Activities (MAA).
As a social worker, you strive to have a positive effect on the community around you. You serve as motivation to better the lifestyles for each of your clients. Because of the various demands put on social workers, the client relationship can become secondary due to the vast amount of service coordination, communication among providers, documentation and other aspects of this ever-changing field.
In this final part, Part III, to our TCM audits blog, we will address the TCM program audits as conducted by the TCM program at the Department of Health Care Services (DHCS). As written in our previous blogs on this topic, the Targeted Case Management (TCM) program cost reports are audited in California every year. For the program audit (or non-financial), DHCS strives to be on a 3-year. That means that your program may be audited once every 3 years.